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Company News

London Square has won two top customer services awards

08 Mar 24

London Square has been honored with two esteemed customer service awards in 2024: the Outstanding Achievement Award for Customer Satisfaction in the housebuilding industry, and the Gold Award from independent survey company, In-House Research.

Tom Weston, CEO of In-house Research Ltd, said: “I commend your company's unwavering commitment to excellence and dedication to ensuring customer satisfaction. London Square's outstanding performance is not only a testament to your hard work but also a reflection of the industry's collective effort in elevating consumer confidence and bolstering the reputation of the construction sector.”

The Outstanding Award is only awarded to companies achieving a net promoter score of over 70.0.London Square achieved an exceptional Net Promoter Score of 84.6. 

London Square also achieved the Gold Award for recommend a friend which is awarded to companies where 90% of their customers would recommend them to a friend. In our case, 100% of customers would recommend London Square to a friend.

The In-House Research surveyed nearly 60,000 customers, both in the UK and internationally.

 

Customer Satisfaction Award Customer Satisfaction Award

"Achieving these awards is an accolade for every person who works tirelessly to make London Square such an outstanding company for our customers. Our commitment to stellar customer satisfaction is at the forefront of everything we do. Our customers come first."

Mark Evans, Chief Operating Officer, London Square

London Square has won over 60 awards, including the Grand Prix, the top accolade at the Evening Standard New Homes Awards, plus a record breaking three gold awards at the Whathouse? Awards for The Star and Garter in Richmond, and top prizes in the Property Week RESI Awards, First Time Buyer Awards, and leading architectural and design awards.

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