CONTACTLondon Square Wins Industry’s Top Award for Customer Satisfaction
London Square has been awarded the “Platinum Award” for customer service from In-house Research.
This prestigious designation is awarded to organisations that deliver the highest levels of customer satisfaction across the full homebuying journey, from initial enquiry through to completion and beyond.
Established over 25 years ago, In-house Research is an independent research company which collects and analyses feedback from customers of over 80 of the UK’s housebuilding brands to uncover which developers excel in customer service.
Platinum status reflects outstanding feedback from our customers, highlighting excellence in communication, trust, and overall experience throughout the buying process.
In 2025 100% of our customers surveyed said they would recommend London Square to a friend and the business also scored in the top 10% of the industry for
-The condition of the home at handover
-The quality of new home handovers and demonstrations
- Making customers feel special and valued on completion day
Buying a new home is a significant investment and, from first contact to beyond move in day, our goal is to make this lifetime milestone as enjoyable and easy as possible. There is no better feedback for our team than happy customers and we are incredibly proud to be awarded the highest accolade for customer service in our industry. We will continue to focus on innovations that ensure we consistently deliver a highly personalised service and experience for customers.
Ciaran Holder, Group Head of Customer Care, London Square said
CALL